6 Lessons Learned: Strategy

Guide to Business Technology in Small Businesses

The phrase business technology can mean a lot of different things and can be interpreted in many different ways. In all business technology there is a single objective and that is to use it in such a way to maximize efficiency in business processes while minimizing cost and maintenance.

The business must plan and implement technology in a sensible manner and a plan for technology management must be developed and complied with. It can mean moving more of your business systems onto the internet to increase the mobility of your business. It can also mean identifying and investing in new systems which will do the same job in a more efficient manner.

The internet is the best place to start if you want to save money for your business. A business with a call center for customer service will save a lot of money by using an IP telephony system, and changing their traditional phone system. In this system, all calls will be routed over the internet, and since you will not be using your regular telephone, then your telephone bill will significantly decrease. Using an IP telephony system would still enable your customers to call in using a normal telephone number.

Internet calling does not cost much compared to using a standard telephone If you install this IP telephony system, you will save much in bills which can cover your costs of installing and implementing this new system.

You need a powerful internet connection to manage this system well. Make sure that there is enough bandwidth to accommodate all calls in order not to compromise the quality of sound. Making allowances for this would need to be a part of your business strategy for technology management.

Another benefit of implementing internet based telephony is seen if you have a large team of sales reps in the field. Today, mobile phones are capable of making calls over the internet. Staff retraining may be required and an upgrade to your corporate mobile phone contract. This technological upgrade can eventually save the company more money.

You can also use business technologies in the assessment and monitoring of your employees’ work performance. If you want your company to run efficiently for less and be able to monitor what is going on in real time, then you should adapt modern networking and targeted technology management.

If you want to monitor the amount of time spent on calls or time to finish a file before they move on, then you can find many products out there that can help in this. This monitoring software will allow you to tackle issues that arise in the workplace and discuss it with your employees.

Your business horizon will be broadened with business technology. You don’t have to spend a lot to do more.

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